NARRATOR: The Client Assistance Program,
also known as CAP,
is a federally funded program
which helps people with disabilities
understand and use vocational rehabilitation, or VR services,
and independent living, or IL services.
There are many services and resources
that are available to people with disabilities.
But not everyone knows about them or how to use them.
Navigating through IL and VR services can be overwhelming.
That's why CAP was established
by the 1984 amendment to the Rehabilitation Act.
Having CAP available means that if you have questions
about the VR or IL services you are receiving,
or disagree with something that is happening,
you can speak about it confidentially with an advocate.
Through this program, advocates help people understand their rights
and clarify what works best for their individual situation.
CAP connects the dots.
Services offered by CAP can be broken down into three categories:
advising,
advocacy,
and referral.
The main role of the CAP advocate
is to answer your questions.
You may wonder if your VR or IL plan
should include certain services,
or which regulations apply to you.
A CAP advocate can provide clarification
on these topics and more
so that you can make the best decisions.
You can also contact CAP if there is a complication
related to your career plan.
For example,
if you feel like you were unfairly denied a service,
an advocate can explain why a certain decision was made,
or advocate for resolution on your behalf.
CAP doesn't just help individuals resolve problems
with their specific cases,
they also work to address barriers in the overall
VR and IL systems for the benefit of all people.
Finally, if there is a problem that CAP can't help you with,
they can refer you to other organizations or agencies.
CAP services are free and confidential,
and are offered in every US state and territory.
For information on the CAP program in Texas
visit Disability Rights Texas online at www.DRTx.org/CAP
or call 1-800-252-9108
or 1-866-362-2851 for the sign language video line.